FAQ
Do you do heavy metals testing?
Yes! Our products go through two stages of testing and certification. First, at the source with our farmers and suppliers and second, after our product has gone through production.
Look for your testing results via your QR code on the back of your pouch!
Are you allergen free?
No, our products are packaged in a facility that processes allergens, and cannot 100% guarantee a nut-free and allergen-free environment. We recommend consulting with your pediatrician.
What is the return and refund policy?
At Petite Palates, we are unable to accept returns or provide refunds for food items. Instead, we encourage donating any unwanted products to a local food bank or a family in need to support children in your community. However, if you receive an item that is (a) significantly damaged upon arrival or (b) incorrect, we may offer a replacement, store credit, or a refund for the purchase price, excluding shipping, taxes, and handling fees. To request a resolution, please contact our Customer Service team at hello@petitepalates.com within seven days of receiving the item. We may ask for photographic evidence of the damage or order issue.
If a refund is approved, it will be processed within approximately 5–10 business days from the date we receive your request. The refunded amount will be issued back to the original payment method used at checkout.
At what age can a baby start eating Petite Palates?
We recommend waiting to introduce solids when you, your family, and pediatrician feel ready. Our foods are designed to be introductions to flavors and are appropriate for big and little kids.
When will new flavors arrive?
Join our mailing lists or follow us on social media to get the latest updates about future products!
Do you use preservatives?
No, we do not believe in fruit fillers (although fruit has its delicious place!) and we do not use preservatives. We use an aseptic processing which means we sterilize the product and packaging prior in a controlled environment. This is a preservation method that ensures shelf-stability while maintaining maximum nutrition.
Are these pouches recyclable?
Yes! All of our pouches and packaging are designed for recycling. Our pouches are made from a single type of polyer to ensure compatibility with recycling infrastructure.
What's your shipping policy?
Our initial presale shipping estimates are based on expected production dates at this time which means our initial orders will ship by June 1, 2025.
Our general shipping policy is that orders will typically process to ship within 24-48 hours.
As we're starting out, our delivery zone will be the continental U.S. however we look forward to expanding!
Are your products organic & non-GMO?
Yes! We proudly source organic and non-GMO vegetables and grains, and nearly 100% organic herbs and spices (see our ingredient labels!).
However organic certification takes several months for approval which means it wouldn't have been ready for our labels and launch date. We look forward to including the official organic labels on our products for later production runs.